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Shipping and Returns Policy - Troybilt.com

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Fast, Free Shipping

Parts orders over $50 ship free, and all orders placed before 5 pm ship the same day.* Delivery for standard shipping averages three (3) business days. Expedited shipping is available

* Some exclusions apply. 

Hassle-Free Parts Returns

We'll make sure you get the right part. We will work with you to ensure you receive the correct replacement part for your machine and that you receive credit for your part return.*

* Some exclusions apply. 

Live Chat with Experts

Our outdoor power equipment experts are just one click away through Live Chat. Available Mon - Fri 9am - 7pm EDT

Phone support also available: 1-800-828-5500

 
 

 

Return Policy:

When returning a part, please follow these steps:

In order to process your return, please provide the following information:

 

Abuse of Return Policy:

Troy-Bilt reserves the right to refuse to sell to any person for any reason not prohibited by law, including, but not limited to, abuse of its return policy.

* All returns are subject to inspection by Troy-Bilt personnel as to possible use, misuse, missing components, damage or abuse. Refunds may be denied as a result of failure to pass a return inspection. After 90 days, all returns on equipment and parts are subject to a processing fee up to 25% of the original purchase price.

Cancellation Policy:

Should you choose to cancel your order, please be advised that order processing begins immediately upon placement, therefore, there is a limited amount of time during which an order can be cancelled prior to shipment. Once our warehouse prints your order, it cannot be cancelled.

Backordered items can be cancelled at any time prior to being received into inventory.

Equipment Returns:

New, unused equipment may be returned for a period of up to 14 days after the delivery date. Return shipping charges are the responsibility of the customer. Customers wishing to return new, unused equipment must call 1-800-828-5500 within 14 days of delivery of the product to obtain a return authorization and instructions. Once fuel is put in the fuel system, it is considered "used", and is therefore non-returnable. Units that perform as designed are non-returnable, as they are now considered "used"*.

For questions regarding equipment set-up, operation, or maintenance, please call our technical support team at 1-800-828-5500.

It is extremely important that all new, unused equipment being returned receive a return authorization prior to being returned. Equipment returned without a return authorization prior to shipment may be rejected for refund consideration and may also be subject to a storage fee of $20 per day. Total storage charges will not exceed the original total purchase amount. If an item is returned and becomes subject to storage fees, it will be considered "abandoned". Abandoned items will become the sole property of Troy-Bilt as soon as the storage fees meet or exceed the original total purchase amount. When the remaining credit eligible balance reaches zero, abandoned items may be resold or disposed of at the sole discretion of Troy-Bilt.

 

Shipping Policy:

We are unable to ship to PO Boxes, FPO's or APO's. We are unable to take online orders that ship to Alaska or Hawaii - if you need to place an order for either of these two states, please contact us at 1-800-828-5500.

Shipments will only take place Monday-Friday (excluding holidays). Please refer to the dates and shipping rates listed during checkout for your expected shipment and delivery dates as well as any delivery charges.

Shipping charges are based on the total dollar amount of the order and are as follows:

Order Price Range

Standard Delivery Charge

$0.01 - $14.99

$4.99

$15.00 - $29.99

$7.49

$30.00 - $49.99

$8.99

$50.00 - $74.99

$9.99

$75.00 or more

Free

Order Price Range

LTL Freight Delivery Cost

$499.99 or less

$29.00

$500 - $999.99

$49.00

$1,000 - $1,699.99

$79.00

$1,700 or more

Free

Standard delivery orders must be placed before 1 p.m. EST to ship by the following business day. Orders placed after 1 p.m. EST may not ship until two business days after the order is placed.

Shipping and Handling Charges:

Expedited Shipping:

In addition to the standard shipping charge, there will be an additional charge for next day, second day, and ground shipments. Expedited shipping is available for most parts and accessories and will be offered as an option if applicable. Next day and second day delivery orders must be received before 1 p.m. EST in order to ship on the day the order is placed. Next day and second day delivery orders placed after 1 p.m. EST may not ship until the following business day. Ground delivery orders must be placed before 1 p.m. EST to ship by the following business day. Orders placed after 1 p.m. EST may not ship until two business days after the order is placed.

What is a Truck Delivery?

A truck delivery (i.e. LTL shipping) is the shipping method normal used for items that exceed the size and/or weight dimension restrictions of parcel carriers such as UPS or FedEx. Truck delivery typically takes six to eight business days (excluding weekends and holidays) from when you place your order until you receive delivery of the order.

What should you expect with a truck delivery?

It is important that you provide your daytime phone number when placing your order; you will receive a phone call from the freight company at least 24 hours prior to delivery to reschedule a delivery time. If you're unsure if you provided your daytime phone number, please contact us via Live Chat or call 1-800-828-5500.

Please note the following regarding truck deliveries.