Shipping and Returns Policy - Troybilt.com

Shop with Confidence

Avoid frustration when buying parts, attachments, and accessories with the Troy-Bilt Right Part Pledge. If you purchase the wrong part from Troy-Bilt or a Troy-Bilt authorized online reseller, we will work with you to identify the correct part for your equipment and initiate a refund and help initiate a return, if needed.

Order processing begins as soon as an order is placed, so there is only a limited opportunity to cancel an order before it ships.

• Back-ordered items may be canceled any time before they are received into inventory.
• Once the warehouse prints the parts or equipment order, the order can no longer be canceled.

If the order can no longer be canceled, please see the Returns section below.

Please have the following available:

• the order number
• the packing slip
• the bill-to information
• the phone number used when the order was placed

• the item must be new, unused, and in its original condition
• a case number may be required
• review the return instructions included on the packing slip before sending the item(s)/order back
• If a packing slip is not available, or if there any additional questions, please contact one of our advocates via Chat or by phone at 1-800-828-5500.

• Troy Bilt shipped the wrong item, or
• Troy Bilt approves a return label or Freight/LTL pickup at its discretion

• Parts Returns
• Equipment Returns
• Freight / LTL Shipments and Returns

• Used parts are not eligible for return.
• Batteries and fluids are not eligible for return.
• If a wrong part or order was received, please report it to Troy Bilt by calling 1-800-828-5500 and return it promptly, if applicable.
• Parts returned more than 90 days after delivery are subject to a 25% processing fee.
• Parts cannot be returned more than 1 year after the date received.

• If the equipment that was ordered arrived damaged, see Freight / LTL Shipments and Returns below.
• Once gas or oil has been added, the unit is considered used and cannot be returned.
• Units that have been used and perform as designed are not eligible for return.

  If there are questions about setup, operation, or maintenance, call 1-800-828-5500.

• If there is a need to have the item lowered from the truck by the driver, a hydraulic lift gate will be used.
• If proper equipment, ramps, or enough help is available to unload the item safely, a lift gate may not be necessary.

• There is a request for the item to be brought inside the house or garage, or
• The freight terminal must hold the item for multiple days due to not being available for delivery.

• Note the damage on the carrier’s paperwork, and
• Refuse the delivery, and
• Call 1-800-828-5500 to report the issue.
• The carrier will return the unit to our warehouse, and the credit will be initiated.

• If concealed damage is discovered after delivery, it must be reported within 5 days of delivery by calling 1-800-828-5500.
• If damage is found after 5 days of delivery, it must be taken to a local Authorized Service Center.

• may not be eligible for a refund, and
• may be subject to a storage fee of $20 per day, which will be deducted from the refund amount
• Total storage charges will not exceed the original purchase amount. If storage charges reach the original purchase amount, the item may be considered abandoned and become the property of Troy Bilt. Troy Bilt may then resell or dispose of the item at its discretion.

• use or misuse
• missing parts or components
• damage
• abuse

• Troy Bilt shipped the wrong item, or
• Troy Bilt approves the refund at its sole discretion