Warranty period begins on the date of purchase or date of receiving product delivery. Please refer to the warranty statement provided with your products. The warranty period and exclusions are provided.
Registration is not a requirement for warranty. We encourage product registration as there will be a record of the date of purchase, original owner, and product information.
The recommendation for product registration is as soon as you purchase your product, but the product can be registered at any time.
There is no automatic registration for products purchased in store or from online retailers. Products purchased factory direct are the only products automatically registered.
Yes, the purchase receipt indicates date of purchase which is the start date of the warranty period. Delivered products the date of delivery is the start date of the warranty period.
The warranty statement is with the owner’s manual packet.
A limited-service part coverage may be applied for the remainder of the warranty period if the part or parts is purchased and installed through an authorized service provider. Please contact your local service provider for details.
Coverage period and exception details are included in the warranty statement located with the product owner’s manuals.
The warranty statements are located within the owner’s manual packet provided with the product.
Product issues and or problems are determined and evaluated by a local authorized service dealer. The service dealer will evaluate the problem and determine if the problem meets a warrantable failure. Please contact your local service provider.
No, there is no extended warranty offered.
Locate an authorized service provider here .
Factory warranties are not transferrable.
Depending on the product and circumstances, there are a number of scenarios that can void a warranty. These circumstances include, but are not limited to, the following:
- Lack of maintenance and/or improper maintenance as described in the operator’s manual;
- Normal wear and tear resulting from use of the product
- Use of the product that is not consistent with the intended use as described in the operating instructions, including, but not limited to, abuse, misuse, and/or neglect of the product, or any use inconsistent with and/or non-compliant with the instructions contained in the Operator’s Manual. This included operation in sandy and/or corrosive environments; or
- Any product that has been altered or modified in a manner not approved.
Pick up and delivery are not covered by the warranty.
There are no charges for any warranty service provided. Payment or fees associated with the warranty service are to be refunded by the service dealer provider.
Products such as attachments and engines carry separate warranties. Refer to the owner’s manuals for warranty statement and or separate warranty information.
Fuel related failures are not covered by the warranty.
Engines are covered by the warranty provided by the engine manufacturer.
Normal wear parts include, but are not limited to, the following: belts, blades, blade adapters, grass bags, rider deck wheels, seats, shave plates, skid shoes, tines, filter, nozzles, hoses, O-rings, spray guns, wands, tires, spart plugs, fuses, bump knobs, outer spools, cutting line, inner belts, start pulley, starter rope, drive belts, saw chains, guide bars, batteries, and other consumable items.
Warranty period and coverage are not guarantees that all failures or issues that occur during the warranty period be free of charge.
No, please refer to the owner’s manual for specific maintenance, set up, and adjustment(s) details.
No, retailers are not responsible for the factory warranty provided with your product.
The recommendation is to not return equipment to the factory or retailer. Contact a local authorized service provider for product evaluation, service, and repairs.
No, product failure is not warrantable if equipment is stored or maintained improperly.
There is no guarantee that speaking with a representative will result in warranty coverage. Warranty coverage can only be determined by a local authorized service provider evaluating the failure and cause. Representatives can provide information and options; however representatives cannot determine if a failure or similar meet warranty coverage.
During the busier or seasonal times of year often it may take longer for an evaluation of the product. Another option may be to check with other authorized service providers in your area.
No. Warranty extends to the initial purchaser only and the applicable warranty period will begin on the original date of purchase of the product or product delivery date.
The coverage period is 30 days from date of purchase. Please refer to the warranty statement provided with the product for further details.
Battery warranty coverage periods vary by product and brand. Please refer to the owner’s manual provided with the product for details.