A note from Troy-Bilt about COVID-19
Dear Troy-Bilt Community,
As a part of the Troy-Bilt community we want you to know that the health and well-being of our customers and employees is our top priority. We are actively monitoring updates regarding the COVID-19 and are following precautions and guidelines provided by the CDC and public officials.
The health and safety of our employees and customers is paramount. We also recognize a great deal of you will be spending an increased amount of time at home for the foreseeable future. We want to continue providing the tools you've asked for to help you to make your time at home a bit more enjoyable. That's why we're sharing what measures we've implemented to ensure we're serving you to the best of our ability during this time.
We'll continue to keep you updated as this situation progresses. Thank you and stay healthy.
Frequently Asked Questions
Can I still order products on troybilt.com?
Yes. Due to overwhelming demand combined with the situation we’re all experiencing, delivery delays and limited inventory may occur. We are working hard to process orders and deliver parts and equipment as timely as possible.
Can I still order products from retailers selling Troy-Bilt products?
Yes. Online ordering is also available on many Troy-Bilt retailer websites. Be sure to reach out to your local retailers to find out if they have modified store hours.
Will shipping be delayed?
Because of overwhelming demand combined with the situation we’re all experiencing, delivery delays may occur. We are working hard to process your order and deliver your parts and equipment to you as timely as possible. We thank you for your business, and your patience, as we navigate through these tough times together.
What precautions are being taken at Troy-Bilt manufacturing and distributing facilities?
Troy-Bilt is also taking the proper sanitary precautions in both manufacturing and distribution facilities. For employees who need to be physically present at these locations, we are working to accommodate family needs, increasing social distancing, reducing density within all our buildings, implementing enhanced cleaning services, and providing options for employees to practice personal protective actions.
Is the Customer Service team available to help me?
If you need assistance with any of your Troy-Bilt products, our customer service center is available to answer questions and provide the support you need at (800) 828-5500. Or, you can Live Chat.